Terms of service

Terms and Conditions of Sale

Southgate Global Limited’s Standard Terms and Conditions of Sale  

Amended 18/02/2026

1. General; Basis of Contract 

These Terms and Conditions (“Conditions”) apply to all sales of goods (“Goods”) by SOUTHGATE GLOBAL (US) INC. or Southgate Global Limited (collectively, “Supplier”). These Conditions supersede and replace any other terms the Customer seeks to impose or incorporate, or any terms implied by law, trade custom, or practice. 

All orders are accepted subject to these Conditions. Ownership of the Goods does not transfer until full payment is received in cleared funds. Risk transfers to the Customer upon delivery. 

The Order submitted by the Customer constitutes an offer to purchase the Goods in accordance with these Conditions. The Supplier is under no obligation to accept any Order. The Contract is formed only when the Supplier issues a written acceptance of the Order. 

2. Freight; FOB Terms; Shipping Instructions  

  1. All Equipment is sold F.O.B. Supplier’s or Manufacturer’s plant, and freight costs are not included unless specifically stated otherwise. 

  1. Estimated shipping weights are approximate and provided for convenience only. 

  1. Special freight instructions must appear clearly on the Customer’s purchase order and be communicated prior to shipment. 

  1. Freight charges will be added to the invoice unless otherwise agreed. 

  1. Any freight damage must be noted at delivery and reported immediately to the freight carrier. Supplier does not handle freight claims. 

3. Returns & Exchanges 

  1. Returns must be completed within 30 days of purchase. After 30 days, returns will not be accepted. 

  1. Returned items are subject to a 25% restocking fee, and only equipment in new, unused condition will be accepted. 

  1. Custom orders are non-returnable. 

  1. Returned products must include a Returned Goods Authorization (RGA) number. 

  1. If items are improperly packaged and become damaged in return transit, the Customer is responsible for damages and Supplier may refuse the return. 

  1. For prepaid freight shipments: freight charges will be added to the invoice, and return freight is the Customer’s responsibility unless covered by Manufacturer’s warranty. 

4. Payment Terms  

  • Standard terms: Net 30 days from ship date (subject to prior credit approval). Non- Credit Card 

  • A finance charge of 1.5% per month applies to overdue balances. 

  • Prices exclude taxes unless specified. 

  • All payments must be made in full without setoff or deduction unless required by law. 

  • Supplier may apply payments to the oldest outstanding invoice first. 

  • Supplier is not required to deliver Goods until payment for the Order is received unless credit terms have been expressly granted. 

5. Interpretation 

Retained definitions such as: 
Business Day, Business Hours, Customer, Supplier, Goods, Order, Specification, Rebate, Spend, Year-end Calculation, Force Majeure Event, etc. 

6. Goods and Specifications 

  • Goods are as described in the Supplier’s order confirmation or Specification documents. 

  • Supplier may amend Goods to comply with statutory or regulatory requirements. 

  • If Goods are supplied in accordance with a Customer-provided Specification, the Customer indemnifies Supplier for any resulting IP infringement claims. 

7. Age Restricted Goods 

Includes Customer obligations for age verification, documentation, and Supplier’s right to refuse sale or delivery. 

8. Delivery 

  • Delivery occurs at the Delivery Location once Goods are unloaded. 

  • Delivery dates are estimates; time is not of the essence. 

  • Supplier is not liable for delays due to Force Majeure or Customer failure to provide payment, instructions, or required documentation. 

  • After 3 Business Days of Customer failing to accept delivery, storage charges may apply. 

  • After 10 Business Days, Supplier may resell the Goods. 

  • Supplier may deliver in instalments. 

9. Quality & Warranty 

  • Goods conform to description and Specification at delivery. 

  • Supplier offers only the warranties expressly stated. 

  • All Goods are otherwise sold “AS IS” and “WHERE IS.” 

  • Warranty claims must be submitted within the earlier of 3 days of discovery or 30 days after delivery. 

  • Supplier may repair, replace, or refund defective Goods. 

  • Restrictions apply when defects arise from misuse, improper installation, Customer modifications, fair wear and tear, or use outside instructions. 

10. Title & Risk 

  • Risk passes at delivery. 

  • Title passes upon later of (i) full payment or (ii) completion of delivery. 

  • Until title passes, Customer must store Goods separately, maintain insurance, and permit inspection. 

  • Supplier may reclaim Goods if payment is not made. 

11. Pricing Adjustments 

Supplier may adjust pricing for changes in taxes, currency fluctuations, material costs, delays caused by Customer, or specification changes. 

12. Rebates 

Full rebate framework retained from including: 

  • Rebates are discretionary 

  • Based on Spend 

  • Prepayment rules 

  • Eligibility restrictions 

  • No cash entitlement 

  • Supplier may modify or suspend rebate programs 

13. Limitation of Liability 

  • Supplier’s maximum liability is limited to the Customer’s actual cost of the Goods in the Order. 

  • Supplier excludes liability for loss of profits, business, contracts, data, savings, goodwill, or indirect losses. 

  • These limitations survive termination. 

14. Termination 

Supplier may terminate immediately for non-payment, insolvency events, or other material breaches. 

Upon termination, all outstanding invoices become immediately due. 

15. Force Majeure 

Neither party is liable for delays caused by events beyond reasonable control.

16. Confidentiality, Notices, Assignment, Entire Agreement 

Includes governing law, venue (Parker County, Texas), waiver of jury trial, and no third-party rights. 

17. Remittance Advice & Inquiries:

accounts-na@southgateglobal.com
Telephone: (833) 984-5835

Bank Details:

HSBC USA
239 Van Rensselaer Street
Buffalo
NY 14210

Fed: 02100108
SWIFT: MRMDUS33
ACH: Routing #: 022000020