Returns

Returns & Refunds Policy

Return Period

Southgate Global US accept returns within 7 business days of delivery for products that are damaged, defective, or shipped incorrectly.

Eligible Returns

Items may be returned if they meet the following criteria:

  • The product was received damaged, defective, or incorrect.
  • The item is unused and in its original condition.
  • The product is returned in its original packaging with all included components.
  • Custom-made or special-order items are only eligible for return if they are defective or damaged upon arrival.

How to Request a Return

To initiate a return, please contact our customer service team within 7 business days of receiving your order and provide:

  • Your order number
  • The item(s) you wish to return
  • A brief description of the issue or reason for the return
  • Clear photographs showing any damage, defect, or shipping error

Once your request has been reviewed and approved, Southgate Global US will issue a Return Merchandise Authorization (RMA) number along with return instructions and the appropriate return shipping address.

Return Shipping Costs

  • If the return is the result of our error, including damaged, defective, or incorrectly shipped items, we will cover the cost of return shipping.
  • For returns that are not due to our error, the customer is responsible for all return shipping costs.
  • In certain circumstances, a 25% restocking fee, plus any applicable shipping charges, may be deducted from the refund amount.

Refund Processing

  • Returned products will be inspected within 10 business days of receipt.
  • Once approved, refunds will be processed within 10 business days of inspection.
  • Refunds will be issued to the original payment method unless alternative arrangements have been agreed upon.

Non-Returnable Items

The following items are not eligible for return:

  • Custom-made or special-order products.
  • Products returned without a valid RMA number.
  • Items damaged as a result of improper handling, misuse, installation, or storage after delivery.

If you have any questions regarding returns or refunds, please contact our customer support team for assistance.