Delivery

Delivery & Shipping Policy

Southgate Global US delivers products across the United States, using FedEx as its primary shipping partner. Orders are processed during standard business hours (Monday to Friday, excluding U.S. public holidays). Delivery times depend on factors such as product availability, order size, and destination, and any delivery dates shown at checkout are estimates rather than guarantees. Customers may also be able to arrange expedited shipping where available.

Shipping costs are calculated during checkout based on the shipment’s weight, dimensions, destination, and selected service level. Once an order has been dispatched, customers receive a confirmation email containing FedEx tracking details to monitor progress. Southgate Global US advises customers to inspect deliveries immediately upon receipt and report any visible damage or discrepancies within 48 hours, noting issues at the time of delivery whenever possible.

Shipping & Delivery Charges

Please Note: Shipping charges are calculated at checkout based on order weight, package dimensions, destination, and selected FedEx service. The prices below are generic only and will vary due to product type, weight and destination.

For an accurate quote please add your product(s) to your cart and at checkout your options will be shown to you from FedEx.

Large equipment, palletized shipments, and custom solutions may require a bespoke freight quotation. Southgate Global US supplies warehouse, fulfilment, and packaging equipment that can exceed standard parcel carrier limits.

Additional Shipping FAQs

• When is my order dispatched and is there an order cut off for next day? Orders are processed Monday through Friday, excluding public holidays. Orders placed after 8am and before 3.30pm will be processed that day or next day depending on shipment type.
• Are Estimated Deliveries Guaranteed? Delivery estimates are approximate and not guaranteed. If you are in any doubt to what shipping option to select – contact us.
• Are The Deliveries Tracked? Tracking information is provided by FedEx once the order ships.
• Can I Expedite My order? Expedited shipping options may be available upon request – contact us by clicking here.
• How Are Shipping Costs calculated? Shipping charges are calculated at checkout based on order weight, dimensions, delivery location, and selected service level.
• What Happens If I Have Issues With My Delivered Items? Please inspect all deliveries upon receipt. Any visible damage or discrepancies must be noted at the time of delivery and reported to Southgate Global within 48 hours of receipt. Please click here for more information and process.