TALK TO AN EXPERT
Get advice on equipment selection, warehouse efficiency and packaging consumables.
Contact us using the form below for general product and business services enquiries. Click here for Quote Requests and Equipment Demo Requests.
Our business response goals are to reply to your request and enquiry, the same day. (Weekends this will move to Monday for the earliest response from us).
CONTACT BY EMAIL
If you prefer to reach us by email, you can write to:
us.customer.support@southgateglobal.com
CONTACT BY TELEPHONE
Speak directly with a member of the Southgate Global team:
(+833) 9845835 Toll Free
Business Hours:
Mon - 7:30am - 5:00pm
Tues - 7:30am - 5:00pm
Weds - 7:30am - 5:00pm
Thurs - 7:30am - 5:00pm
Fri - 7:30am - 500pm
"Why Companies Choose Southgate Global:
Reduced packaging and shipping costs,
Improved warehouse productivity,
Equipment sourced faster,
Equipment downtime reduced,
Sustainability initiatives,
Scaled fulfilment operations"
Frequently asked questions
Can I Request A Consultation For My Logistics Or Fulfillment Business?
Yes. Southgate Global US offers expert guidance for logistics, fulfillment, packaging, and operational efficiency challenges. By contacting our team, you can discuss your requirements and explore tailored solutions designed to improve productivity, reduce costs, and support your business objectives.
How Can I Contact Southgate Global?
You can contact Southgate Global US by phone, email, or by submitting the contact form on our website. Our team is available to assist with product inquiries, technical support, logistics solutions, and general business questions. We aim to provide prompt and professional assistance for all customer requests. You can also, Request A Demo or Request A Quote for your business.
How Quickly Will I Receive A Response To My Enquiry?
Southgate Global US strives to respond to all contact form submissions within 24 hours. Our team reviews inquiries promptly to ensure you receive the information or support you need as quickly as possible.
WHAT ARE YOUR BUSINESS HOURS?
You can contact us anytime day or night using the email or contact form. We aim to respond the same day to all enquiries. Our working business hours are:
Mon - 7:30am - 17:00pm
Tues - 7:30am - 17:00pm
Weds - 7:30am - 17:00pm
Thur - 7:30am - 17:00pm
Fri - 7:30am - 17:00pm
WHAT IS YOUR RETURNS POLICY?
Returns Policy:
We accept returns within 7 business days of delivery for items that are defective, damaged, or incorrectly shipped.
Items Eligible for Return
• Products that arrive damaged, defective, or incorrect.
• Items must be unused, in original packaging, and in original condition.
• Custom or special order items are not eligible unless defective.
How to Request a Return
To start a return, please contact us within 7 business days of receiving your order. Include:
• Order number.
• Item(s) you wish to return.
• Reason for return.
• Photos of any damage or defect.
Once approved, we will issue a Return Merchandise Authorization (RMA) number and provide the return shipping address.
Return Shipping Costs
• If the return is due to our error (defective, damaged, incorrect item), we cover return shipping.
• For all other returns, the buyer is responsible for shipping costs.
• A 25% restocking fee + shipping may apply in certain cases.
Refund Processing Time
• Returned items are inspected within 10 business days of arrival.
• Approved refunds are issued within 10 business days after inspection.
• Refunds are issued to the original payment method unless otherwise arranged.
Non Returnable Items:
• Custom or special order products.
• Items returned without an RMA.
• Items damaged due to improper handling or storage after delivery.
For more details please visit our Returns page.
What Types Of Inquiries Can Southgate Global Help With?
We can assist with a wide range of inquiries, including packaging equipment, consumables, warehouse and fulfillment solutions, technical services, custom design solutions, product recommendations, and partnership opportunities. Whether you have a simple question or a complex operational challenge, our experts are here to help.
Where Is Southgate Global US Located?
Southgate Global US is headquartered in Weatherford, Texas. Customers are welcome to contact us regarding product solutions, service support, and business opportunities. Our location serves as a hub for supporting clients throughout the United States.
